Na temelju Statuta društva CM-Cosmetic market d.o.o. Vitez, direktor društva dana 31.07.2026. godine donosi sljedeći:
PRAVILNIK O KORIŠTENJU MOBILNE APLIKACIJE I CM CLUB CARD PROGRAMA LOJALNOSTI
Predmet pravilnika
Ovim Pravilnikom uređuju se uvjeti korištenja mobilne aplikacije cm cosmetic market d.o.o. (u daljnjem tekstu: Mobilna aplikacija), uvjeti sudjelovanja u CM Club Card programu lojalnosti (u daljnjem tekstu: Program lojalnosti) te prava i obveze korisnika i društva cm cosmetic market d.o.o. (u daljnjem tekstu: Društvo).
Mobilna aplikacija omogućava korisnicima pristup različitim uslugama Društva, uključujući, ali ne ograničavajući se na:
- registraciju korisničkog računa,
- sudjelovanje u CM Club Card programu lojalnosti,
- korištenje digitalne CM Club Card kartice,
- pregled bodovnog stanja i povijesti transakcija,
- pregled aktualnih kataloga i promotivnih ponuda,
- pristup internetskoj trgovini (cm shopu),
- sudjelovanje u promotivnim i nagradnim aktivnostima,
- korištenje kupona, personaliziranih pogodnosti i drugih funkcionalnosti koje Društvo može omogućiti putem Mobilne aplikacije.
Važeći Pravilnik dostupan je na internetskoj stranici www.cmbih.com te unutar Mobilne aplikacije.
Član 2.
Prihvaćanje Pravilnika
Registracijom korisničkog računa i korištenjem Mobilne aplikacije korisnik potvrđuje da je pročitao, razumio i prihvatio odredbe ovog Pravilnika, Pravila privatnosti i ostalih uvjeta korištenja koje objavljuje Društvo.
Svako daljnje korištenje Mobilne aplikacije smatra se prihvaćanjem svih izmjena ovog Pravilnika.
Član 3.
Registracija korisnika
Mobilna aplikacija dostupna je putem trgovina Google Play Store i App Store.
Registraciju može izvršiti svaka fizička osoba ispunjavanjem elektroničkog obrasca unutar Mobilne aplikacije.
Korisnik je obvezan unijeti točne, potpune i ažurne podatke.
Društvo zadržava pravo zatražiti potvrdu identiteta korisnika kada je to potrebno radi zaštite korisničkog računa ili sprječavanja zloupotrebe.
Član 4.
CM Club Card program lojalnosti
Instaliranjem Mobilne aplikacije, Korisnik koji je od ranije posjedovao fizičku karticu, točnim popunjavanjem traženih podataka, automatski dobiva online pristup CM Club Card kartici.
Korisnici Mobilne aplikacije, koji ranije nisu posjedovali fizičku CM Club Card karticu, a ukoliko to žele, točnim popunjavanjem traženih podataka, mogu postati novi članovi.
Članstvo je besplatno.
Svakom novom članu se dodjeljuje jedinstvena digitalna CM Club Card kartica koja je dostupna isključivo putem Mobilne aplikacije.
Digitalna kartica služi za identifikaciju člana pri ostvarivanju pogodnosti Programa lojalnosti.
Članstvo nije prenosivo, te se Mobilnom aplikacijom i digitalnom karticom može koristiti isključivo član na kojeg ona glasi.
Članovi koji se registriraju su saglasni s tim da im izdavatelj (Društvo), provjeri podatke koji su prethodno ispunjeni, a u skladu sa Pravilima privatnosti i Uvjetima korištenja dostupnim na stranici: www.cmbih.com
Podaci člana CM Club Card programa se koriste u skladu sa Pravilima privatnosti i Uvjetima korištenja dostupnim na stranici: www.cmbih.com
Član 5.
Fizičke CM Club Card kartice
Ranije izdane fizičke CM Club Card kartice mogu se koristiti do isteka prijelaznog razdoblja koje odredi Društvo.
Ukoliko je korisnik instalirao Mobilnu aplikaciju, i aktivirao digitalnu karticu, određeni vremenski period će moći koristiti i digitalnu i fizičku karticu.
Nakon isteka prijelaznog perioda, fizičke kartice prestaju vrijediti, a članovi Programa lojalnosti sva prava ostvaruju isključivo korištenjem digitalne CM Club Card kartice unutar Mobilne aplikacije.
Društvo će korisnike o ukidanju fizičkih kartica obavijestiti putem društvenih mreža, kao i putem web stranice: www.cmbih.com
Član 6.
Korištenje Mobilne aplikacije
Mobilna aplikacija koristi se putem korisničkog računa.
Korisnik je odgovoran za čuvanje svojih pristupnih podataka te je dužan poduzeti sve razumne mjere radi sprječavanja neovlaštenog pristupa svom korisničkom računu.
Nije dopušteno ustupanje korisničkog računa drugim osobama.
Član 7.
Korištenje CM Club Card kartice
Član Programa lojalnosti ostvaruje bodove kupovinom proizvoda u poslovnicama Društva i putem online prodaje (CM Online kupovina), u skladu s pravilima Programa lojalnosti.
Za ostvarivanje bodova obvezno je prije početka kupovine skeniranje koda kartice, jer naknadni upis bodova nije moguć, osim ako Društvo iznimno odluči drugačije.
Članovi koji nisu koristili Mobilnu aplikaciju ili CM Club Card karticu duže od 12.mjeseci, mogu biti isključeni iz Programa bez prethodne obavijesti od strane Društva.
Članstvo nije prenosivo, a CM Club Card karticu mogu koristiti isključivo članovi na koje ona glasi, odnosno članovi koji obavljaju kupovinu. U tom smislu nije dozvoljeno korištenje iste od strane trećih osoba.
Bonitetno razdoblje traje u skladu s kalendarskom godinom. Korištenje CM Club Card kartice može trajati do kraja kalendarske godine, nakon čega se kompletno stanje bodova vraca na 0 (nulu).
Skupljeni, a ne utrošeni bodovi, se ne mogu prenjeti u sljedecu kalendarsku godinu.
Član 8.
Vrijednost bodova
Član CM Club Card programa stječe pravo na dobivanje jednog boda u vrijednosti 0,04 KM pri kupovini, na svakih potrošenih 1 KM.
Svakih sljedećih potrošenih 1 KM, član dobiva po jedan bod.
Nakon što član CM Club Card programa skupi 100 bodova, ostvaruje pravo i na utrošak istih.
Bodovi se ne skupljaju na sljedeće kategorije: poklon bonovi i telefonske dopune.
Član 9.
Reklamacije i storna
Kod storniranja računa ili odobrene reklamacije Društvo ima pravo izvršiti korekciju prethodno dodijeljenih ili iskorištenih bodova.
Član 10.
Utrošak bodova
Nakon što član CM Club Card programa skupi 100 bodova, ostvaruje pravo i na utrošak istih.
Bodovi se ne skupljaju na sljedeće kategorije: poklon bonovi i telefonske dopune.
Član CM Club Card programa koji je stekao pravo na korištenje bodova te navedenu pogodnost želi iskoristiti, dužan je prije kupovine naglasiti ovlaštenoj osobi da želi utrošiti skupljene bodove.
Utrošeni bodovi se automatski skidaju sa bodovnog stanja člana CM Club Card kartice prilikom obavljene kupovine, a kupac je dužan na računu svojim potpisom utvrditi obavljenu transakciju.
Član 11.
Sigurnost korisničkog računa
Korisnik je dužan bez odgađanja obavijestiti Društvo ukoliko posumnja na neovlašten pristup svom korisničkom računu.
Društvo neće odgovarati za štetu nastalu zbog korištenja korisničkog računa od strane trećih osoba ukoliko je do toga došlo zbog propusta korisnika u zaštiti pristupnih podataka.
Član 12.
Prestanak članstva
Korisnik može u svakom trenutku zatražiti brisanje korisničkog računa i prestanak članstva.
Društvo može privremeno ili trajno deaktivirati korisnički račun u slučaju:
- zloupotrebe Programa lojalnosti,
- davanja netočnih podataka,
- korištenja računa protivno ovom Pravilniku,
- pokušaja prijevare ili drugih radnji kojima se nanosi šteta Društvu.
Član 13.
Zaštita osobnih podataka
Osobni podaci obrađuju se u skladu s Pravilima privatnosti objavljenim na internetskoj stranici www.cmbih.com
Član 14.
Izmjene Mobilne aplikacije
Društvo zadržava pravo u svakom trenutku mijenjati funkcionalnosti Mobilne aplikacije, Program lojalnosti, način dodjele i korištenja bodova te druge pogodnosti, uz objavu izmjena na službenoj internet stranici ili putem Mobilne aplikacije.
Član 15.
Neovlaštena i nezakonita upotreba CM Club Card programa je kažnjiva.
Eventualne sporove između članova CM Club Card programa i Društva, rješava nadležni sud u Travniku.
Član 16.
Ovaj Pravilnik stupa na snagu i primjenjuje se počevši od dana donošenja s kojim danom prestaje važnost Pravilnika o korištenju CM Club card programa verzija od 09.12.2025. godine.
U Vitezu, 31.07. 2026. godine.
br. 334-03-08/26.
Za Društvo
dir. Vlatko Kafadar
Based on the Articles of Association of CM-Cosmetic market d.o.o. Vitez, on 31 July 2026, the Company's Director hereby adopts the following:
RULEBOOK ON THE USE OF THE MOBILE APPLICATION AND THE CM CLUB CARD LOYALTY PROGRAMME
Subject Matter of the Rulebook
This Rulebook governs the conditions for the use of the CM Cosmetic Market d.o.o. Mobile Application (hereinafter: the Mobile Application), the conditions for participation in the CM Club Card Loyalty Programme (hereinafter: the Loyalty Programme), and the rights and obligations of users and CM Cosmetic Market d.o.o. (hereinafter: the Company).
The Mobile Application enables users to access various Company services, including, but not limited to:
- registration of a user account;
- participation in the CM Club Card Loyalty Programme;
- use of the digital CM Club Card;
- viewing points balance and transaction history;
- browsing current catalogues and promotional offers;
- access to the online store (CM Shop);
- participation in promotional campaigns and prize activities;
- use of coupons, personalized benefits, and other functionalities that the Company may make available through the Mobile Application.
The current version of this Rulebook is available on the Company's website www.cmbih.com and within the Mobile Application.
Article 2
Acceptance of the Rulebook
By registering a user account and using the Mobile Application, the user confirms that they have read, understood, and accepted the provisions of this Rulebook, the Privacy Policy, and all other terms and conditions published by the Company.
Any continued use of the Mobile Application shall be deemed acceptance of any amendments to this Rulebook.
Article 3
User Registration
The Mobile Application is available through the Google Play Store and the Apple App Store.
Registration may be completed by any natural person by completing the electronic registration form within the Mobile Application.
The user is required to provide accurate, complete, and up-to-date information.
The Company reserves the right to request proof of the user's identity whenever necessary to protect the user account or prevent misuse.
Article 4
CM Club Card Loyalty Programme
By installing the Mobile Application, a user who already possesses a physical CM Club Card shall automatically obtain online access to their CM Club Card upon correctly completing the required registration information.
Users of the Mobile Application who have not previously possessed a physical CM Club Card may become new members by correctly completing the required registration information.
Membership is free of charge.
Each new member is assigned a unique digital CM Club Card available exclusively through the Mobile Application.
The digital card serves as proof of membership when using the benefits of the Loyalty Programme.
Membership is non-transferable, and both the Mobile Application and the digital card may be used exclusively by the member to whom they have been issued.
By registering, members consent to the Company verifying the information they have provided, in accordance with the Privacy Policy and Terms of Use available at www.cmbih.com.
The personal data of CM Club Card members shall be processed in accordance with the Privacy Policy and Terms of Use available at www.cmbih.com.
Article 5
Physical CM Club Cards
Previously issued physical CM Club Cards may continue to be used until the expiry of the transitional period determined by the Company.
If a user has installed the Mobile Application and activated their digital card, they may use both the physical and digital cards during the transitional period.
Upon expiry of the transitional period, physical cards shall cease to be valid, and Loyalty Programme members shall exercise all membership rights exclusively through the digital CM Club Card within the Mobile Application.
The Company shall notify users of the discontinuation of physical cards through its social media channels and via its website www.cmbih.com.
Article 6
Use of the Mobile Application
The Mobile Application is accessed through the user's personal account.
The user is responsible for safeguarding their login credentials and shall take all reasonable measures to prevent unauthorized access to their user account.
Sharing or transferring a user account to another person is prohibited.
Article 7
Use of the CM Club Card
Members of the Loyalty Programme earn points by purchasing products at the Company's retail stores and through the Company's online sales platform (CM Online Shopping), in accordance with the rules of the Loyalty Programme.
To earn points, the CM Club Card barcode must be scanned before the purchase transaction begins. Points cannot be added retrospectively unless the Company exceptionally decides otherwise.
Members who have not used the Mobile Application or the CM Club Card for more than twelve (12) months may be removed from the Loyalty Programme without prior notice.
Membership is non-transferable. The CM Club Card may only be used by the member to whom it has been issued, namely the person making the purchase. Use of the card by third parties is prohibited.
The qualification period corresponds to the calendar year. The CM Club Card may be used until the end of each calendar year, after which the member's points balance shall automatically be reset to zero (0).
Points earned but not redeemed within the current calendar year cannot be carried over to the following calendar year.
Article 8
Points Value
Members of the CM Club Card Loyalty Programme earn one (1) point, with a redemption value of BAM 0.04, for every BAM 1.00 spent on eligible purchases.
One additional point is awarded for each subsequent BAM 1.00 spent.
Once a member has accumulated one hundred (100) points, they become eligible to redeem them.
Points are not awarded for purchases of gift vouchers or mobile phone top-ups.
Article 9
Returns and Cancellations
In the event of a cancelled transaction or an approved product return, the Company reserves the right to adjust previously awarded or redeemed points accordingly.
Article 10
Redemption of Points
Once a member has accumulated one hundred (100) points, they become entitled to redeem them.
Points are not earned on purchases of gift vouchers or mobile phone top-ups.
Members wishing to redeem their points must inform the authorized sales employee before the purchase transaction is completed.
Redeemed points shall be automatically deducted from the member's points balance during the purchase transaction, and the customer shall confirm the transaction by signing the sales receipt.
Article 11
User Account Security
The user shall promptly notify the Company if they suspect unauthorized access to their user account.
The Company shall not be liable for any damage resulting from unauthorized use of a user account where such use occurred due to the user's failure to adequately protect their login credentials.
Article 12
Termination of Membership
The user may request deletion of their user account and termination of membership at any time.
The Company may temporarily or permanently deactivate a user account in the event of:
- misuse of the Loyalty Programme;
- provision of false or inaccurate information;
- use of the account contrary to this Rulebook;
- attempted fraud or any other conduct causing damage to the Company.
Upon cancellation of the CM Club Card, all benefits and rights acquired through previous use of the card shall cease.
Article 13
Personal Data Protection
Personal data shall be processed in accordance with the Privacy Policy published on the Company's website www.cmbih.com.
Article 14
Amendments to the Mobile Application
The Company reserves the right, at any time, to modify the functionalities of the Mobile Application, the Loyalty Programme, the method of awarding and redeeming points, and other benefits, provided that such amendments are published on the official website or within the Mobile Application.
Article 15
Unauthorized and unlawful use of the CM Club Card Loyalty Programme is subject to legal sanctions.
Any disputes arising between members of the CM Club Card Loyalty Programme and the Company shall be resolved by the competent court in Travnik.
Article 16
This Rulebook shall enter into force and become applicable on the date of its adoption. As of that date, the Rulebook on the Use of the CM Club Card Programme, version dated 9 December 2025, shall cease to have effect.
Vitez, 31 July 2026
No. 334-03-08/26
For the Company
Vlatko Kafadar
Director
